Today’s experience economy is forcing IT leaders to transcend their IT services from transactions to consumer-like experiences. With companies focusing on superior customer journeys growing 2X faster than their contemporaries, the time has never been more right for IT leaders to strive to humanize the IT service experience for their customers. In this pursuit, Freshworks believes, putting end-users and user experiences at the core will dominate IT transformation in this decade.
EXPERIENCE IT, hosted by Freshworks, brings 30+ leading CIOs, industry leaders and technology visionaries together for an interview series full of insights and learnings. We will be exploring the evolution of user behavior, the significance of designing IT services that interact with humans, and the benefits of delivering world-class experiences.
In this session, we explore how IT has evolved in the experience economy. From the experience expectation shift, rekindling the love affair with the business to the talent imperative, the basics of delivering world-class experience have changed, and how.
In this session, we explore actionable tactics to unlock the potential of IT with AI. These tactics will bring to the forefront - inclusive automation that amplifies the role of humans and understand what success with AI can look like in the era of humanizing IT.
In this session, we explore different aspects of humanizing IT. Strategies to maximize tool potential, creating an omnichannel experience, and balancing DevOps and Service Delivery - in a new era of humanized IT.
There is no escape. Our world continues to shift without our permission. Much of what we are thinking and feeling today will continue to exist as our workforce evolves, the depth of our private space is challenged and our need to adapt and augment our human capability increases. We do not know where it will lead but we can guarantee that the combination of people and technology we experience today and how we respond to that, impacts our journey to a thriving future.
Global IT Outlook
We are bringing together 30+ industry leaders across the globe to provide you with insights on the trends impacting service delivery in the age of the experience economy.
Agenda Designed by IT Experts
The agenda has been designed by leading ITSM experts to cover IT service delivery strategy & tactics, presented in a unique format. No presentations. Real Talk!
Access at your Convenience
All registrants will receive access to view the event on-demand. If you are not available on March 26, you can still register and get access to watch the sessions at your leisure.